Domiciliary care is provided to people who still live in their own homes but require additional support with activities, including household tasks, personal care and any other activity that allows them to maintain both their independence and quality of life.

You may be starting to find it difficult to complete different areas of your routine and want some support whilst staying in familiar surroundings. Regular home visits from a fully trained care worker, from 30 minutes through to several hours a day, can be arranged to help you with a wide range of tasks.

You will receive your own bespoke care plan tailored to your unique needs, and you will have your own carer. They will help you achieve yours or your loved one’s personal needs and wishes while supporting you through your plan.

We will arrange to come and see the person requiring care and do a full assessment of their needs, together with their partner, family member/s and/or other carers. (Free of charge)

Each plan is flexible and unique, and all existing routines are taken into account – whether there’s a certain personal care routine that you have, medication schedule that you follow, or a hobby that’s important to you.

We offer flexible costs for visits lasting 30, 45, 60 minutes or longer as is required by your care needs. There are no other hidden costs!

A free home visit from your local care specialist to assess your needs (for care lasting more than a month) and ongoing support from a dedicated contact to ensure you’re happy with our service

If you’re receiving social care funding through your local authority for visiting care and have a personal budget or have opted for direct payments, we are able to accept top-ups to these payments.

By choosing this option, you have the flexibility to choose your care provider rather than this being arranged for you by your local authority. You can organise this care yourself and pay for it directly, topping up the payments if needed.

If you have social care needs, such as support with personal care, mobility or retaining your independence, you may be eligible for social care funding through your local authority.  This can range from £16 to £23.92 per hour. This is also known as a personal budget, as it allows you to be involved with decisions relating to your care. This type of funding is means-tested, which means you may have to contribute to – or completely pay for – the overall cost of your social care.

To find out if you’re eligible, it’s best to contact your local authority to ask for a financial assessment. Once completed, they will confirm how much money they are responsible for providing to fund your care.

If you are eligible to receive a personal budget, your local council will either:

- Manage the budget for you

- Pay the money directly to another organisation i.e. Bridged Hearts Healthcare

- Pay the money directly to you or someone you choose – also known as a direct payment

You are also able to choose a combination of the different options above. For example, if you decided to set up a package of care with Bridged Hearts Healthcare, you could arrange for your local council to pay some of the money directly to us and send the remainder to you.

Direct payments enable you to decide your care provider of choice, liaise with them to set-up your care package and pay them directly. It means you can easily top-up payments if needed. We accept both direct payments and payments made from your local council on your behalf.

Applies to all standard UK Bank Holidays inclusive of Easter Sunday.

Christmas/New Year rates apply from 3pm on 24th December to 7am on 27th December then continues from 3pm on 31st December to 7am on 2nd January.

Our rates on all standard UK bank holidays will be doubled on all care packages.

There is an initial non refundable registration fee of £ 175 for all care packages.

Our care provision is person centred and each care package will be priced in accordance with the individuals need and all arrangements will be set out clearly in individualised contracts. Notes to be aware of:

1. If more than one hour of care is required in a single visit, additional care is charged in segments of 15minutes. 15 minute segments are charged at 25% of the hourly rate.

2. Assessments can take between 75minutes and 120 minutes and are free of charge

3. Overnight and respite sleep over stays can be arranged, upon written agreements.

4. All mileage travelled during outings or to appointments in care assistants car is charged at 50pence per mile.

5. We will invoice weekly or monthly (covering six full weeks) in arrears, depending on the number and frequency of your visits. Invoices can be paid by standing order, cheque, bank payment or any other way that would have been agreed with you in writing.

6. We reserve the right to request a deposit if we consider this necessary at our absolute discretion.

7. There will be no charge for services cancelled more than 36hours in advance of the expected start time. 75% of the fee will be charged for all services cancelled between 36 and 24 hours of the expected start time. 100% of the fee will be charged if any services are cancelled within 24hours of the expected start time. Please note, where cancellations are notified outside office hours (after 5.30pm, these will count as being notified at 8am on the next working day. For the avoidance of doubt, working days are Monday to Friday, excluding bank holidays.

8. Permanent engagement fee: As will be set out in the contract; if you employ or engage a care assistant directly, we reserve the right to charge you a reasonable fee to cover our costs in recruiting and training a replacement care assistant which shall be a minimum of £1,000; alternatively, you must continue to have the care assistant supplied by Bridged Hearts Healthcare under the same terms for a further 6 months following your giving us notice.